Aircall

A sophisticated cloud-based phone software that integrates with popular CRM systems.

Overview

Aircall is a cloud-based phone system designed for businesses of all sizes. It specializes in providing a seamless, easy-to-use interface that allows teams to communicate effectively with customers. Aircall integrates with a wide range of popular Customer Relationship Management (CRM) systems, enhancing its functionality and ensuring that conversations are tracked and easily accessible.

Features

Aircall stands out with its impressive range of features. The software offers call recording, which is invaluable for training and quality assurance purposes. There's also an interactive voice response (IVR) system that helps guide callers to the appropriate department or person.

Power Dialer, a feature that enables users to make a series of calls without the need for manual dialing, is another notable feature. It also has a click-to-dial function, allowing users to make a call by simply clicking on a phone number in a CRM or any other business application.

Integration

Integration is one of Aircall's strongest points. The software is fully compatible with many popular CRM systems, including Salesforce, HubSpot, and Zoho. This ensures that users can track calls and conversations directly within their CRM, providing a unified platform for customer interactions.

Performance

Aircall performs outstandingly well. The voice quality is excellent, and the software is designed to be user-friendly, even for those with little technical knowledge. Moreover, the cloud-based system ensures that calls can be made or received from anywhere, making it ideal for remote teams.

Customer Support

Aircall's customer support is exceptional. Users have reported prompt responses to queries and issues, with the support team going above and beyond to provide assistance. The support is available 24/7, ensuring that help is always just a call away.

Conclusion

In conclusion, Aircall is a robust and versatile cloud-based phone system that offers a range of features designed to improve efficiency and communication. Its exceptional integration capabilities and top-notch customer service make it a highly recommended choice for businesses seeking a reliable phone system.